COVID-19 May Cause Shipping Delays | Power Knee Sleeve Sale Ends Soon

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Payment

We accept the following payment methods:

- Visa
- Mastercard
- Maestro
- American Express
- Shop Pay
- Apple Pay
- Google Pay
- Paypal

Thebodyaid™ uses industry standard privacy protection with SSL encryption; we do not sell, lease or otherwise distribute any personal information from our customers.

Our currency conversion tool allows you to shop comfortably with currencies that are familiar to you, giving you peace of mind throughout your shopping experience regardless of where you are based. At checkout, prices are displayed and processed in U.S. dollars ($).

Shipping

At Thebodyaid™, we work directly with private suppliers & merchants around the world to curate a collection of unique, home body care products to keep you in tip-top shape, no matter your age. 

We do the travelling to meet trusted suppliers & manufacturers around the globe to save you the hassle of searching at malls, retail stores or hundreds of different websites for products that are practical and increase your quality of your life.  As a result of this, orders can be shipped from anywhere, e.g, US, EU, China, India, etc via our partnership with ePacket & USPS.

For this reason, if you have ordered more than one item, it may be shipped as separate parcels.

We are proud to offer you affordable shipping options, no matter where you live. We provide free shipping around the world. We also give our customers the option of insured shipping so that if anything should happen to your parcel during transit to your destination (no matter where you are located), we'll send out another free of charge.

Due to the COVID-19 situation, we expect a slight delay as packages leave our warehouses. Each package must go through the quarantine process to protect the health & safety of our customer. We apologize in advance for this delay.

Shipping times vary according to shipping location, however we will always work to ship out items as soon as feasibly possible. Our estimates for shipping times are as follows:

USA/Canada
Standard Secured Shipping takes 1½ - 4 Weeks for delivery (IF YOUR ITEM(S) IS IN STOCK)

Australia/New Zealand
Standard Secured Shipping takes 1½ - 4 Weeks for delivery (IF YOUR ITEM(S) IS IN STOCK)

U.K/Europe
Standard Secured Shipping takes 1½ - 4 Weeks for delivery (IF YOUR ITEM(S) IS IN STOCK)

Other Countries
Standard Secured Shipping takes 1½ - 5 Weeks for delivery (IF YOUR ITEM(S) IS IN STOCK)

Please allow 1-3 business days for orders to be processed before being shipped out. Processing includes sourcing, verification quality assurance & packaging.

Please contact us immediately under these circumstances. Due to the speed at which we process orders and prepare for shipping we may be unable to alter the shipping address, especially if the order has already been shipped. However if we are informed immediately, we may be able to correct any errors in the shipping details before the order is processed.

Order Tracking

We provide tracking information no matter where you are located! Once you place an order, you will receive an email with your tracking number included after 2-4 days once your order has been shipped out.

Tracking numbers can take up to 2-3 days to show updates, so please wait 2-3 days before checking your order with the tracking number provided by us. Please visit our Tracking page to get updates on your order. If you have not received tracking information within 5 business days please contact our support team and we shall provide immediate assistance.

To ensure that your package is properly delivered and you receive your package within the time frame we advertise, please make sure your address was fully entered in English and correct.  We do not take responsibility for the incorrect information. 

If your tracking information states that your package was delivered and you have not received it. You must address this with your postal service. Thebodyaid™ does not hold responsibility for packages that state to be delivered. We do not issue a refund for packages that state being delivered.

Just a reminder that you will receive your order within 7-40 business days from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take a few days to process your order. This is just an estimate and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information.

In some instances, delivery may be delayed depending on your country's customs. We and the shipping carrier do not have control over how long customs deem fit to hold a package. In addition, certain countries may apply tariffs after the package is accepted. We suggest checking with your local post office to find out if that applies to you as we does not cover additional customs fee charges. We are not responsible for applicable customs fees, import duties, taxes, or any other charges.

If you require further assistance, please feel free to contact us.

Other

If you are viewing our store from a desktop, please click 'CHECK OUT' on the cart page. You will then be taken to the checkout page where you should see the field labelled 'Discount code'.

If you are viewing our store from mobile devices, please click 'CHECK OUT' on the cart page. You will then be taken to the checkout page, where you will see the 'Show order summary' option. Please click this option and enter your code into the field labelled 'Discount code'.

If an answer to a question you have does not appear here, please contact our customer service team at support@thebodyaid.com

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